What is "talkappi"？
The guest experience platform for hotels, “talkappi.”
Leveraging AI, we have developed a vertical SaaS solution, “talkappi,” for hotels in three key areas: “Labor-saving DX,” “Reservation Sales,” and “Customer Data Infrastructure.” We support hotel operations through services including chatbots, on-travel web apps, and CRM/MA systems.
Problems
Our Solutions
No need for custom development. Immediate Time-to-Market !
We’ll manage the initial set-up process in 3 Weeks with no upfront costs.
Hotels only need to review the setup and click to begin!
Our Clients
Key Numbers of Service
600
Major hotels
20M
End Users
37
External
system link
99%
CRR
Why they choose talkappi?
① Using the latest technology for significant reduction of inquiries
◎ Highest automatic response rate of 96%
◎ Self-resolution of problems to reduces phone and online inquiries
◎ Specialized in the travel industry for full support from “pre” to “post” travel
◎ Cut time at reception by taking requests through the chatbot
② Centralized management of customers from multiple channels for an efficient operation
◎ Easy management of information and update to provide the latest information
◎ The one and only in the industry! Available on multiple channels
Official app, LINE, META (fomer Facebook), WeChat, etc. linked over 400 facilities
◎ Facility information managed by talkappi can be used in the official website, official app, digital signage, guest room VOD, etc. through API linkage
◎Maintain connection with the users and gain regular customers
③ Resolve language barriers and provide a smooth services to foreign guests
◎ Multiple automatic translation engines including DeepL and Google translation installed
FAQs and visual contents are translated by native speakers
◎ Usable in 109 languages including Japanese, English, Simplified/Traditional Chinese, and Korean.
◎ No need to set the language manually, the language will automatically change subject to the language used by the guests
◎ Increase the operation rate by bringing in foreign travelers
④ Offering on-travel information for a better travel experience and customer satisfaction
◎ Our original on-travel app, “VERY”, available in multiple languages,
provides all the information so guests can enjoy their trip to the fullest.
◎ Easy to use! Just scan a QR Code on the smartphone and guests are good to go
◎ Introduce details about the facility or useful information on “VERY”
Facility guide, information about equipment, information about activities/services/resrvations, nearby facilities/restaurant information, nearby tourist spots, event information, etc.
◎ Additional tools include display of crowdedness, waiting time, and apps for hotel staff
⑤ Extensive support after release, resulting in 99% repeat use of service
◎ Preparation is mostly handled by us and full support by our staff offered after service starts
◎ Minimum 2 weeks until release. An addition of 1 row of source code to start the service
◎ Extensive follow up support through regular meetings after service starts
◎ A speedy development of new features requested
